Order & Return Info


Customer Service Contact Info
 

PH: 703-674-5455

Fax: 703-264-1609

E-mail: BPAHonorsStore@egroupengage.com

Method of Shipment: Our standard method of shipment is UPS Ground. UPS does not ship to PO Boxes, so please be sure to use a street address.

Method of Payment CREDIT CARD: We accept Visa, MasterCard, and American Express. Please include the cardholder's name, card number, and expiration date.

*Please note that the billing address entered at checkout must match the credit card you are using to check out with.


Returns and Exchanges
 

The BPA Store offers a 30-day return/exchange policy. The merchandise must be in new condition with the original packaging. There is a 15% restocking fee associated with all returned items. You are responsible for the costs associated with shipping the items back to our facility and must provide us with the tracking number for your returning package, so we may confirm the delivery of the items. Once the items are received, a credit will be issued for the returned product. The credit for the return will not include any associated shipping costs for the order. Please be aware that the credit may take 5-10 business days to be fully processed. All returns/exchanges are required to be processed through contact with our Customer Service directly. Please contact us at BPAHonorsStore@egroupengage.com for a specific Return Authorization number and catered return instructions. We are not responsible for unauthorized returns/exchanges.